Reference

Terms & Conditions For Your ink123 Account

ink123 Terms & Conditions set the rules for opening an account, using Live Casino and named lobby rooms, and moving funds through DANA, OVO, GoPay or QRIS.

Account accessWallet rulesPhone verificationPolicy changes
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ink123 Terms & Conditions For Your ink123 Account
HELP WITH THE TERMS

Get Account And Policy Help

A clear support route helps when a rule affects your account or wallet status. Send us the account detail you can safely share, the date of the event, and the relevant receipt or screen message. Our support desk is available from 08:00 to 23:00 WIB through the account support path, so you can ask about a Terms & Conditions clause without posting private details in a public channel.

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Account access

If phone verification blocks access, contact the account support path with your registered phone number and the exact message shown. We check the account step first, then explain whether the restriction comes from these Terms & Conditions, a security check, or local-law access rules.

Wallet status

For a DANA, OVO, GoPay or QRIS question, include the transaction reference and receipt time rather than sending a wallet password or PIN. We compare the cashier record with the payment status and explain the next step under the applicable Terms & Conditions.

Policy questions

Ask us to explain a clause, request the current wording, or report a possible account-data error through support from 08:00 to 23:00 WIB. We keep the conversation focused on your account, the relevant event, and the policy point you want clarified.

ACCOUNT SAFEGUARDS

How We Apply These Terms

Our Terms & Conditions work alongside practical account controls rather than replacing them.

Data handling

We use registration details, phone verification data and transaction references to operate your account and assess account requests.

Cookies and sessions

Cookies or similar browser storage can keep your login session and device preferences working.

Account security

You are responsible for keeping your password, phone access and wallet credentials private.

Record retention

We retain account, payment and support records for the period needed to run the service, resolve disputes, prevent misuse and…

Data changes

You can ask us to correct inaccurate account details through support.

Policy contact

For a clause dispute or access decision, contact the support desk from 08:00 to 23:00 WIB and identify the relevant…

Answers About ink123 Terms & Conditions

The questions below address the account and policy points Indonesian customers usually check before opening an account. Each answer reflects how we apply the current Terms & Conditions to verification, wallet ownership, data requests, device access and contact. If your situation is unusual, use the support path so we can check the account record rather than relying on a general answer.

They cover account creation, phone verification, permitted access, wallet ownership, deposits, withdrawals, security checks, data handling, cookies, support requests and policy changes. The Terms & Conditions apply when you open or use an account, and access depends on local law.

Yes. We use phone verification before account access so the account step is linked to a reachable number. If the code does not arrive or the number is wrong, contact support from 08:00 to 23:00 WIB and follow the identity checks requested.

These payment rails may be available where local law permits and where the cashier shows them for your account. The wallet or bank details should belong to you, and we may request a receipt or transaction reference before confirming a status.

Contact support with the account field that is inaccurate and the phone number linked to your account. We may ask for verification before changing details. If the request affects wallet ownership or withdrawal records, the applicable Terms & Conditions may require additional checks.

We may restrict or close access where account details are inaccurate, payment ownership cannot be confirmed, security concerns arise, or local law requires action. We explain the relevant policy point through support where possible, subject to security and legal limits.

Cookies or similar storage help keep your session and device settings working. Clearing them can sign you out or remove saved preferences, but it does not delete account or transaction records. Your browser controls remain available for managing local storage.

Use the account support path between 08:00 and 23:00 WIB. Share the decision message, relevant date and safe account details, but never send a PIN or password. We check the policy version and transaction or access record before responding.

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