Reference

ink123 Legal For Clear Account Access

ink123 Legal sets out how your account, wallet records and lobby access are handled before you open an account.

Account termsData handlingLocal-law accessPolicy requests
ink123 ink123 Legal For Clear Account Access
REQUEST HELP DIRECTLY

Get Legal Help Near Your Account

A clear support route matters when you need a Legal answer rather than a lobby explanation. We direct account, data and access questions through the support path inside your account area, where you can describe the issue and attach a relevant payment receipt. Include your account phone number, the request type and any DANA, OVO, GoPay or QRIS reference so our team can check the correct record.

Team online

Account access

If phone verification blocks your account, use the account support route and describe the exact step that stopped you. We can check the access record without asking you to send a password or wallet PIN.

Payment records

For a DANA, OVO, GoPay or QRIS question, keep the receipt reference and transaction time ready. Our support path uses those details to connect your Legal request with the correct wallet record.

Data requests

To ask about stored details, cookies or a correction, choose the data request route in your account area. State what should be checked or changed, and we will use the account record to identify your request.

HOW WE HANDLE RECORDS

Your Legal Controls Inside ink123

Legal is also about what happens after account access, not only the first screen.

Account data

We use the details connected to your account to identify access, phone verification and policy requests.

Wallet references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references are treated as account-linked records.

Cookies

Cookies support the phone-browser session and necessary account choices.

Security checks

Phone verification is required before account access, and unusual login activity may lead to an additional check.

Retention requests

You can ask how long a particular account or payment record is retained.

Policy changes

When a Legal policy changes, we place the updated wording in the policy area and identify the affected subject.

Legal Answers Before Account Opening

These Legal answers address the account questions we expect before access begins. They explain the practical path for Indonesian account holders, including phone verification, payment records, cookies, data requests and local-law eligibility. If your case concerns a specific receipt or account change, use the support route with the relevant reference.

ink123 Legal covers account creation, phone verification, access conditions, cookies, data handling, payment records, retention and policy requests. It also explains how to contact us about a correction, access issue or question about information connected to your account.

Access depends on local law. Where local law permits, you may open and use an account after completing the required account steps. Check the Legal notice for your location and do not continue if access is not permitted by the rules that apply to you.

Phone verification connects account access and later policy requests to the person controlling the registered phone. It also helps us review unusual login activity. Complete that step before asking us to change account details or investigate a wallet record.

DANA, OVO, GoPay and QRIS references remain linked to the account record so we can match a payment receipt with the correct account. For a request, provide the reference and transaction time, but never provide a wallet PIN or password.

Use the data request path inside your account area and state the detail that needs checking or correction. Add your registered phone number and a clear description. We use those details to identify the correct record before handling the request.

Cookies help the phone browser keep necessary session choices and account continuity. Clearing them can require another login or phone verification. The Legal notice explains the relevant cookie purpose so you can decide how your browser should handle it.

Send a retention question through the account support route and name the record involved, such as a login detail or QRIS receipt. We can then check the applicable Legal wording and explain the request path for that record.